Privacy Policy

Last updated: 3 November 2026

Who we are

Asobi Group Ltd, trading as Lucky Voice, is the controller responsible for the personal information described in this notice. It covers www.luckyvoice.com, our associated booking service and our Soho, Holborn and Liverpool Street venues. It does not cover separately operated franchises or other businesses simply because they use the Lucky Voice name.

Our address is 5 Upper Montagu Street, London W1H 2AG, United Kingdom. For privacy questions or requests, email legal@luckyvoice.com. We handle personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect and where it comes from

We collect contact details, booking details, payment and refund records, enquiries, feedback and communication preferences. Depending on your booking, this can include your company, occasion, age or date of birth and guest requirements. Required fields are identified when you book; without the necessary details we may be unable to arrange your visit or take payment.

Information usually comes directly from you. We also receive information from a group organiser, a business contact acting on your behalf, and our booking and payment providers. Please only share other guests' details where needed for the booking and let them know about this notice. An adult arranging a children's booking should handle the relevant guest details.

Our website and booking service receive technical information, including IP addresses, browser and device details, pages visited, referral information and interactions. Cookies, pixels and similar technologies can associate activity with a browser or device. These identifiers are not necessarily anonymous. See our Cookie Policy, including the current limitations of the cookie controls.

We use CCTV at our venues for safety, security and incident investigation. If you need help with an allergy or accessibility requirement, please contact the venue and share only the information needed to support your visit. We need your explicit consent before recording health information for this purpose, unless another legal condition applies, such as dealing with an emergency where you cannot consent.

How and why we use information

Bookings and payments: to answer booking enquiries, arrange your visit, process payments and refunds, and send service messages. Our basis is taking steps at your request before a contract and performing that contract. For group members and business representatives, we rely on our legitimate interests in managing the booking and communicating with those involved.

Customer service: to answer questions, resolve complaints and manage business enquiries. Our basis is our contract with you where relevant, or our legitimate interests in providing and improving our service.

Safety, security and records: to protect guests, staff and property, investigate incidents, prevent fraud and handle claims. Our basis is our legitimate interests in safety, security and protecting legal rights. We also keep and disclose records where necessary to meet legal obligations, including accounting requirements and valid legal requests.

Marketing messages: to send promotional emails or texts you have agreed to receive. Our basis is consent. You can unsubscribe using the link in our messages or contact us. Necessary booking messages are separate from marketing.

Website measurement and advertising: to understand visits and interactions, measure campaigns and show relevant advertising through services including Google, Meta and Hotjar. This can involve grouping visitors according to their activity. Consent is required for advertising cookies and other non-exempt tracking; reading this notice or continuing to browse does not give that consent. Our Cookie Policy describes the technologies, choices and current control limitations. We use necessary technical data for our legitimate interests in operating and securing the service.

Who receives information

Relevant information is shared with booking and payment providers, hosting and IT suppliers, customer-support services, email and marketing providers, and professional advisers where needed for the purposes above. Our booking service uses BookedIt and booking payments use Ryft. The website also uses LiveChat for chat, Elfsight for review content, and the measurement and advertising services described in our Cookie Policy.

We may share records with police, regulators, insurers or advisers where lawful and necessary, or with parties involved in a business transfer subject to appropriate protections. Providers may also have their own responsibilities for information they process; their privacy notices explain those uses.

International processing

Some suppliers operate internationally, including providers based in the United States, and may process information outside the UK. UK law requires restricted transfers to have a valid basis, such as an applicable UK adequacy arrangement or appropriate contractual safeguards. Provider-specific transfer arrangements are under review. Contact legal@luckyvoice.com for details of the arrangements relevant to your information and how to obtain a copy of applicable safeguards.

How long we keep information

Retention depends on the purpose and type of record. For booking and payment records, the criteria are completion of the visit and any refund, applicable accounting obligations, and the period relevant to a complaint or legal claim. For enquiries and complaints, we consider when the matter is resolved and whether follow-up or a dispute requires the record.

Marketing records are kept while permission remains valid; after an unsubscribe, enough information is retained to respect that choice. Health-related visit notes should be kept only for the visit and any necessary follow-up, unless an incident or legal obligation requires longer retention. CCTV and security logs are assessed by their safety and investigation purpose; relevant material may need to be retained for an incident or claim. Contact us for information about a particular record. Cookie lifetimes are described in our Cookie Policy and are separate from the retention of information collected using them.

Your rights

Depending on the circumstances, you can ask to access, correct, erase or restrict your information, or receive a portable copy. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful processing. We may need to verify your identity before responding.

You can object at any time to direct marketing, including related profiling. You can also object to processing based on legitimate interests on grounds relating to your particular situation.

Email legal@luckyvoice.com to exercise your rights or raise a concern. You can also complain directly to the Information Commissioner's Office or call 0303 123 1113; you do not have to complain to us first.

Changes to this notice

We will update this page when our practices change and provide additional information where required. The date at the top shows when this notice was last updated.