Cookie Policy

Last updated: 3 November 2026

About this policy

Asobi Group Ltd, trading as Lucky Voice, uses cookies, pixels and browser storage on www.luckyvoice.com and its booking service. They support website features, remember information, measure use and support advertising. Our Privacy Policy explains how we handle personal information and how to contact us.

Cookies are small files stored by your browser. Session cookies last for a browsing session; persistent cookies have an expiry date. Local storage can remain until it is cleared by the website or your browser. Pixels and scripts can send information such as device details, identifiers and page activity to a provider even when no new cookie is stored.

Your choices and the current controls

The main website's cookie banner offers “I agree” and “Review”. Choose “Review” to see the Analytics and Advertising options, change the switches and save your settings. These optional switches are currently preselected, so check both before saving. Cookie choices are separate from email or text marketing subscriptions.

The controls currently have limitations: accepting Analytics can also activate advertising technologies even when Advertising is switched off. Choices made on www.luckyvoice.com do not currently carry through to bookings.luckyvoice.com, where measurement and advertising technologies can load without a separate choice. Chat and review components can also load before a choice on the main website. A setting on the main site therefore does not currently guarantee that all optional tracking is blocked across these services.

These limitations do not make continued browsing or reading this policy consent to optional tracking. You can contact legal@luckyvoice.com about your choices or to withdraw consent. Browser controls described below offer additional ways to limit storage; they do not replace our responsibility to honour valid choices.

Technologies we use

Preference and booking functions: the main site uses cc_cookie to remember cookie choices, with an observed lifetime of approximately 182 days. The booking service uses a PHPSESSID session cookie to maintain a session. These support preferences and booking functionality rather than advertising.

Google Analytics: _ga and _ga_* cookies distinguish browsers and help measure visits and interactions. Persistent lifetimes of up to 400 days were observed in Chrome. The site also configures lv_ga_user_id, a pseudonymous analytics identifier, for up to two years; browsers may shorten this. Analytics can include pages visited, referral details, device information and booking-related events. See Google's Privacy Policy.

Hotjar: _hjSessionUser_* recognises a returning browser, with an observed lifetime of approximately one year; _hjSession_* associates activity with a session, approximately 30 minutes. Hotjar supports understanding how visitors use pages. Pseudonymous identifiers can still be personal information. See Hotjar's Privacy Policy.

Advertising: Meta's _fbp and Google's _gcl_au cookies support advertising identification and measurement, with observed lifetimes of approximately 90 days. Google advertising storage can also include _gcl_ls in local storage. These services can receive information about visits and actions and use it to measure campaigns or support relevant advertising. See Meta's Cookie Policy and Google's explanation of cookies.

Chat: LiveChat, provided by Text, uses __lc_cid and __lc_cst to support visitor identification and chat authentication. Its documentation specifies lifetimes of up to two years; Chrome limited the observed cookies to 400 days. Its components can also use short-lived redirect and language-related storage. See Text's Privacy Policy.

Review content: Elfsight supplies review widgets. Its elfsight_viewed_recently cookie avoids counting repeated widget views within 15 seconds. The widget's delivery infrastructure can also set a session cookie named _cfuvid for traffic management. See Elfsight's Privacy Policy.

Other browser storage: the booking site stores referral information using lastExternalReferrer and lastExternalReferrerTime, and uses storage associated with its page components, including elementor and wpEmojiSettingsSupports. Measurement configuration also uses keys beginning lv_ga_purchase_v1_ to help prevent duplicate purchase-event reporting. Local-storage entries do not have an automatic cookie expiry; session-storage entries normally last for the browser tab's session.

This inventory reflects the reviewed website and booking configuration. Which technologies appear depends on the page, features used, choices, browser restrictions and provider updates. Lifetimes can be shortened by browsers or renewed by later use. Device-storage lifetimes do not describe how long a provider retains information already received. Contact us if you need more information about a specific item.

Managing stored information

Your browser can show, block or delete cookies and site data. Check the settings for both www.luckyvoice.com and bookings.luckyvoice.com, and relevant third-party domains. Blocking all cookies may affect booking or chat functions. Deleting stored choices can cause the banner to appear again and does not itself withdraw consent or erase information already received by us or another provider.

The main site does not currently provide a persistent “Cookie settings” link. To make a fresh selection, clear its saved cookie preference and revisit the site; the control limitations above still apply. Contact legal@luckyvoice.com to withdraw consent or ask about information already collected. Use your browser's privacy controls and the providers' own settings for additional control over third-party storage and advertising preferences.

Browser help: Chrome, Safari, Firefox and Microsoft Edge.

Contact

For questions about this policy, email legal@luckyvoice.com or write to Asobi Group Ltd, 5 Upper Montagu Street, London W1H 2AG, United Kingdom.